The Terms and Conditions as set out below are a contract of enrollment between the student and the school.

1. SHOULD A STUDENT FAIL TO ATTEND A CONFIRMED COURSE OR COMPLETE THE COURSE FOR WHAT EVER REASON OTHER THAN THE UNLIKELY EVENT THAT THE COURSE IS CANCELLED BY THE SCHOOL, (FOR EXAMPLE: PERSONAL PROBLEMS, ILLNESS, CHANGE OF MIND, RELOCATION, PREGNANCY, ILLNESS OR DEATH IN THE FAMILY, CHANGE IN PERSONAL CIRCUMSTANCES, FAILURE TO OBTAIN A LOAN OR A VISA FOR TRAVEL ETC.) NO REFUNDS OF FEES OR DEPOSITS WILL BE MADE AND NO ENTITLEMENT TO AN ALTERNATIVE-DATE COURSE WILL BE GRANTED.

2. All deposits are non-refundable but will be credited towards the course fee. If you cancel your enrollment less than 14 days prior to the start date, no monies will be refunded.

3. Balances of the full courses fee should be paid no later than 7 days to the schools administration office prior to the commencement date. Failure to pay the balance by the due date will result in the deposit being forfeited and no entitlement to a new date.

4. Once notification of the commencement date has been issued there will be no opportunity to change the course date without the full payment of any outstanding balance and at least twenty one days written notice being received by the schools office, which reserves the right to change and confirm another date. (This will be subject to availability only). The applicant can make only one change of date.

5. All fees must be received by the School in full and any overseas or UK bank charges will automatically be added to the final balance payable. Courses are not exempt from VAT nor can VAT be claimed back by overseas students. All fee’s quoted attract and include VAT (UK GOVERNMENT TAX) at the current rate with no exemptions.

6. A student is accepted for enrolment on and subject to the conditions that the student will attend on the commencement date and at the time specified in the confirmation letter which will be sent to the student upon receipt of the completed course booking together with the correct deposit.

7. Fees are not refundable if the course is interrupted or cancelled through an act of God or terrorist act.

8. Students will not be accepted on the commencement date unless full payment of fees has been received by the school.

9. Course fees, deposits and other payments are non-transferable.

10. STUDENTS ARE REQUIRED TO ATTEND ON THE FIRST DAY OF THEIR COURSE OR MODULE AT THE TIME STATED ON THEIR CONFIRMATION EMAIL. FAILURE TO ATTEND THE FIRST DAY OF YOUR COURSE OR MODULE WILL PRECLUDE YOU FROM ATTENDING ANY FURTHER PART OF THAT COURSE OR MODULE, AND YOU WILL NOT BE ENTITLED TO A REFUND OF ANY FEES PAID OR OFFERED AN ALTERNATIVE START DATE OR COURSE.

11. Students must have at least 80% attendance for each of the modules they are attending. Failure to meet this requirement will result in the student being refused any more participation in the module plus the examination board refusing to examine the student.

12. Classes will commence promptly at the published times irrespective of whether all students are present. Classes will not be delayed to wait for latecomers, and teachers are not responsible for repeating work missed. Latecomers may be requested to wait until a suitable break in teaching before entering a class. Class hours can be varied at the discretion of the School’s Director without prior notice.

13. The School will be closed on all UK public holidays. If a public holiday falls during your course, no extra days will be added to your course or reduction in fees given.

14. Paying for and/or attending a course fully does not guarantee a qualification, diploma or certificate of achievement. Awards of achievement are gained by the successful fulfilment of the criteria set out by the awarding body. The decision of the schools Director is final in all such cases.

15. Time off for official religious holidays, booked vacations, medical appointments and pre-arranged weddings etc. must be discussed and agreed before a course application is submitted. Absence should be avoided where possible.

16. Students making arrangements for payment of course fees through overseas banks must ensure that either the fees or proof of payment from their bank accompanies the course booking. Bank drafts should be directed to Penelope Academy 118 Eastgate Street GL1 1QT Gloucester

17. Please insure that the remitting bank quotes the full name of the attending student on the details of payment. All bank charges must be prepaid in order that  Penelope Academy receives the amount in full.

18. Fees paid by direct debit transfer of credit, must firstly have an course booking by posted or E-mailed to the School in advance. The amount of the transfer clearly stated on the course booking along with the bank details and / or reference number.

19. It is regretted that due to the possibility of copyright infringement, the use of video cameras is not permitted. Audio recording equipment may be permitted by specific arrangement; however digital cameras are permitted and recommended.

20. As all courses are of a continuous nature, no allowance for lateness or absenteeism will be made except with prior consent by the school Director who also reserves the right to dismiss any student giving justifiable cause for such action. His decision in all such matters will be deemed as final.

21. It is not the responsibility of the School or individual teachers to provide additional teaching hours for students to ‘catch up’ on education missed due to lateness or absenteeism for whatever reason.

22. All course contents, their elements and fees are subject to change without any prior notice to Students at the discretion of the School.

23. Employer’s guarantee & it is our continued policy in the case of any student who is employed or sponsored by any other organisation, not to openly or directly solicit that student for the purposes of employment, whilst that student is attending a Penelope Academy course.

24. Students unable to understand or speak English will not be permitted to take part in practical sessions without the assistance of a suitably qualified interpreter. The interpreter must be arranged at the expense of the student.

25. Students failing to complete their assessments, variations, ranges etc. during the term of their course will be charged by the hour for any further teaching/supervision/assessing. These sessions will be at the convenience of the School. Check with the Administration department for the current rates.

26. These conditions form the main part of the contract between the School and the Student. The Centre Policy Guidelines (issued separately on request) also form part of this contract and should be read by all students. Only the school’s Director shall be authorised to alter or waive any of the aforementioned terms and conditions.

27. Students are required to organize their model for practical classes. The school is not responsible if the student does not have the model to practice.

27. If any student behaves improperly on the School’s premises including any form of cheating during an exam, damages or removes any equipment or products belonging to the School will be asked to leave immediately.

28. Penelope Academy comply with the provisions of Data Protection Act 1998. This means that we will not share any of your details with third parties apart from the details required by the awarding bodies for the purpose of registration and certification.

What is covered?

Personal illness: only if accompanied by a letter from a G.P. or Hospital including full medical report.
Death: In the unfortunate event of a death of an immediate member of your family such as mother, father, brother, sister, partner, your child or either of your grandparents. An original death certificate will be required
Cancellation: or delay of travel arrangements by a third party such as airline, train or ferry. Confirmation of any cancellation from the company involved will be required.
Serious Accident or Hospitalization: supported by a police or doctors report.
Act of God: (Events outside of human control such as sudden floods or other natural disasters for which no persons can be held responsible).
Pregnancy: A letter from your GP or hospital stating that in their opinion it would be detrimental to yours or the unborn child’s health to start or continue with a course.
(Not disclosing your condition at the time of booking invalidates this agreement).

Benefits:

Should you make a claim under the Terms and Conditions of this Course Cancellation Cover you will be offered a replacement date only for the same course that must be taken up within eighteen months from the cancellation date (subject to availability) or a different course of the same value if you prefer. If your chosen replacement course is of a higher value you will be asked to pay any difference. If it is of a lesser value please note that there would be no monetary refund of the difference however it can be used against a further course.
Please note that there is no monetary refund of the course fee under any circumstance, however any goods such as products or equipment purchased but not collected can be refunded.

What Is Not Covered

Only what is stated on this Agreement will be covered. If you change your mind about taking the course or if your application for a visa to study in the UK is refused or if the border control refuse you entry for whatever reason you are not covered. If you fail to complete the course for any reason other than those covered by the Terms & Conditions of the agreement then you will not be covered.